Refund and cancellation policies:
**Cancellation Policy:**
- Cancel before move starts
- Refund eligibility
- Processing time
- Fee structure
- Terms apply
**Refund Eligibility:**
- Before move starts: Full refund
- After move starts: Partial refund
- Completed moves: Case by case
- Disputes: Resolution process
- Terms and conditions apply
**Refund Process:**
1. Request refund
2. Review request
3. Process refund
4. Return to payment method
5. Confirmation sent
**Refund Timeline:**
- Request: Immediate
- Review: 1-2 business days
- Processing: 3-5 business days
- In account: 5-10 business days
**Cancellation Fees:**
- May apply
- Based on timing
- Clearly stated
- Fair policy
- Transparent
Back to Payments & Billing
Payments & Billing
Refunds and Cancellations
Understanding refund policies
5 min read
Last updated: 12/20/2025
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