Frequently Asked Questions
General Questions
What is MoveDeal?
MoveDeal is a platform that connects people who need moving services with professional moving companies. We make it easy to get multiple quotes, compare services, and book your move online.
How does MoveDeal work?
You create a move request with details about your move, including inventory, locations, and preferred dates. Moving companies then submit bids for your job. You can compare quotes, read reviews, and choose the best option for your needs.
Is MoveDeal available in my area?
MoveDeal is currently available in major cities across Europe, including Germany, France, Spain, and more. We're constantly expanding to new locations. Check our coverage map or enter your locations in a move request to see if we serve your area.
For Users
How much does it cost to use MoveDeal?
MoveDeal is completely free for users looking for moving services. You only pay for the moving service itself, directly to the moving company you choose.
How do I know the moving companies are reliable?
All moving companies on our platform are verified and must maintain a minimum rating to remain active. You can read reviews from other users, check their ratings, and see their verification status before making a decision.
What if something goes wrong during my move?
MoveDeal offers a protection program that helps mediate disputes between users and moving companies. If issues arise, you can file a report through your dashboard, and our support team will help resolve the situation.
For Moving Companies
How do I register my moving company on MoveDeal?
You can register by clicking on the 'For Movers' link and following the registration process. You'll need to provide company details, proof of insurance, and other required documentation for verification.
How much does it cost to use MoveDeal as a moving company?
MoveDeal charges a small commission on completed moves. There are no upfront costs or monthly fees. You only pay when you successfully complete a job through our platform.
How do I receive payment for my services?
Payments are typically handled directly between you and the customer. MoveDeal provides secure messaging and payment tracking to help facilitate the process. We invoice you for our commission after the move is completed.
Payments & Billing
What payment methods are accepted?
MoveDeal supports various payment methods, including credit/debit cards, bank transfers, and in some regions, digital payment services. The available payment methods may vary depending on your location.
When do I pay for my move?
Payment terms are set by the moving company you choose. Typically, you'll pay a deposit to secure your booking and the remaining balance upon completion of the move. All payment details will be clearly outlined in your agreement.
Are there any hidden fees?
MoveDeal is transparent about all costs. Moving companies must provide clear quotes that include all services. If additional services are required during the move, the company should discuss these with you before proceeding.
Still Have Questions?
Our support team is here to help you with any questions you may have.
Contact Us