Effective communication builds trust:
**Communication Channels:**
- MoveDeal messaging
- Phone calls
- Email
- SMS notifications
**Best Practices:**
- Respond promptly
- Be professional
- Clear and concise
- Proactive updates
- Friendly tone
**Key Communications:**
- Bid acceptance
- Move confirmation
- Day-before reminder
- Arrival notification
- Completion update
**Handling Issues:**
- Address concerns quickly
- Be transparent
- Offer solutions
- Escalate if needed
- Follow up
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For Moving Companies
Customer Communication
Best practices for communicating with customers
5 min read
Last updated: 12/19/2025
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