General Terms and Conditions

1. Scope and subject matter

MoveDeal operates an online platform on which you can post a moving request, receive offers from vetted moving companies, accept an offer, communicate with the company and process payment.

These Terms apply to the use of the platform. The move itself is governed by the agreements and, where applicable, the terms and conditions of the moving company you select.

Use of the platform is free of charge for you. MoveDeal receives a commission from the moving company, not from you. No intermediation surcharge is added to the price you pay.

A consumer is any natural person who enters into the contract for purposes which are predominantly outside their trade, business or profession (§ 13 BGB). If you enter into the contract on behalf of a company, you warrant that you are authorised to do so.

2. MoveDeal's role and your contracting party

MoveDeal brokers moving services and does not provide them itself. MoveDeal is not a carrier and not a furniture removal contractor, and does not become a party to the transport contract.

The moving company is your contracting party for the moving service. It is responsible in particular for:

• performing the move and meeting the agreed date,
• liability for loss of or damage to your goods under §§ 451 et seq. HGB and for informing you about this under § 451g HGB,
• invoicing for the moving service,
• statutory warranty rights and the handling of damage reports.

Before admitting a moving company, MoveDeal reviews its business registration, authority of representation, the required road haulage authorisation and evidence of business liability insurance and of carrier liability or cargo insurance. This review is carried out on the basis of the documents submitted. It does not replace your own assessment and does not constitute a guarantee of the quality of the service or of the company's solvency.

Claims relating to damage to your goods or to defective performance must be asserted against the moving company. MoveDeal will assist you via the platform but does not itself assume liability for such claims.

3. User account

You need a user account to use the platform. The contract for use of the platform is concluded when you complete registration and we confirm your account. The information provided must be accurate and complete and must be kept up to date.

You are responsible for your access credentials and must protect them against third-party access. Please inform us without delay if you suspect unauthorised use.

You may delete your account at any time. Deletion does not affect transport contracts already concluded. Where statutory retention obligations apply, in particular under commercial and tax law, we retain the data concerned for the duration of those obligations and otherwise restrict its processing.

We may block your account or terminate the contract for use if you materially breach these Terms, in particular in the event of misuse under section 8. Before blocking your account we will issue a warning and give you an opportunity to comment, unless a serious breach makes immediate blocking necessary. We will inform you of the reasons. Otherwise we may terminate the contract for use in text form with 30 days' notice. Your right to terminate at any time remains unaffected.

4. Request, offers and conclusion of the transport contract

You post a moving request with details of the origin and destination addresses, your preferred date and the goods to be moved. Your request is not a binding offer and does not oblige you to anything.

Verified moving companies may submit offers in response to your request. The offers state the total price as a gross price in euro including statutory VAT, together with the scope of services. You are under no obligation to accept an offer.

The transport contract is concluded when you accept an offer on the platform. The parties are you and the selected moving company. You will receive a confirmation containing the contract details.

The order in which offers are displayed is determined by how well they match your request, the price, the company's rating, its verification status and its past reliability. We do not offer preferential placement in return for payment.

5. Your cooperation

Accurate and complete information is required for the offers to be reliable. Please state correctly in particular:

• living space, number of rooms and floor, and whether a lift exists and can be used,
• the distance between the vehicle's parking position and the building entrance, and any access restrictions,
• the volume of goods to be moved and any particularly heavy, large or fragile items such as pianos, safes or works of art,
• any additional services booked, such as furniture assembly, packing or a no-parking zone.

If additional work or additional cost results from inaccurate or incomplete information, the moving company may charge for it after consultation with you. Any change to the price requires your consent. We recommend documenting any deviations on site together.

Please ensure access to both properties, be present during loading and unloading or appoint an authorised representative, and document the handover together with the moving company. Any necessary official permits, for example for no-parking zones, must be obtained by you unless you have booked that service in addition.

Please note that cash, jewellery, precious metals, securities, documents and comparable valuables may be excluded from the moving company's liability under § 451d(1) no. 1 HGB. You should transport such items yourself.

6. Prices and payment

All prices displayed on the platform are gross prices in euro and include statutory VAT. The price of the accepted offer is the agreed price for the agreed scope of services.

Payment is processed via the platform using the payment service provider Stripe. The available payment methods are shown to you during the payment process. Your card details are processed by Stripe; MoveDeal does not store complete card details.

MoveDeal is neither a payment service provider nor a credit institution. MoveDeal retains its commission from the amount to be paid out to the moving company. This does not change the amount payable by you.

After the move has been carried out you will be asked to confirm completion via the platform. The payout to the moving company is then initiated. If you have any complaints, please report them via the platform before confirming so that we can take them into account when settling.

You receive the invoice for the moving service from the moving company. It is your supplier for VAT purposes.

7. Rescheduling, cancellation and withdrawal

Rescheduling is possible by agreement with the moving company and should be documented via the platform.

You may terminate the transport contract at any time. The legal consequences are governed by the transport contract and by statute, in particular § 415 HGB. Under that provision the moving company may, subject to certain conditions, claim compensation; you remain entitled to demonstrate that lower costs were incurred. Any cancellation terms of the moving company are shown to you before you accept the offer.

If the moving company cancels, we will inform you without delay and assist you in finding an alternative. Payments already made for a service that has not been provided will be refunded.

As a consumer you have a right of withdrawal in respect of the distance contract concluded via the platform for the use of the platform. For the transport contract, the right of withdrawal may be excluded under § 312g(2) no. 9 BGB where a specific date or period has been agreed for the carriage. Details and the model withdrawal form are set out in the Withdrawal Instructions.

8. Permitted use, reviews and content

Please use the platform only for its intended purpose. Prohibited conduct includes in particular providing inaccurate information, posting requests without any intention to move, circumventing the platform in order to avoid the moving company's commission, automated extraction of data, and interfering with the technical functioning of the platform.

After a move has been completed you may review the company. Reviews must be based on a service actually received and must be factual. We publish only reviews from customers whose job was brokered and performed via the platform, and we label them accordingly.

We may hide or remove content that is unlawful, unrelated to the service, contains insults or third-party personal data, or has evidently been manipulated. We will inform you of any such decision and state the reasons. You may object to the decision; the contact details are set out in section 11.

In respect of content you post, such as photos of the goods to be moved and review texts, you grant MoveDeal a non-exclusive, geographically unrestricted right to use it for the operation of the platform, in particular to make it available to the moving companies concerned and to publish reviews. Your rights in the content otherwise remain unaffected.

The content of the platform itself, in particular text, graphics, trade marks and software, is protected by copyright and trade mark law. Any use beyond the contractually intended use requires our consent. Quotations with attribution and links to the platform are permitted.

9. Availability and MoveDeal's liability

We operate the platform with due care but do not warrant uninterrupted availability. Maintenance work and faults for which we are not responsible may lead to temporary restrictions.

Information provided by the moving companies, in particular regarding prices, scope of services and qualifications, originates from them. We review the evidence referred to in section 2 but cannot warrant the accuracy of all information or the quality of the service.

We are liable without limitation in cases of intent and gross negligence, for damage arising from injury to life, body or health, and under the German Product Liability Act and to the extent of any guarantee given.

In cases of ordinary negligence we are liable only for breach of a material contractual obligation whose performance makes the contract possible in the first place or on whose observance you were entitled to rely, and only up to the foreseeable damage typical of this type of contract. Any further liability is excluded. Your statutory rights otherwise remain unaffected.

We are not liable for the provision of the moving service; the moving company is liable for that in accordance with section 2.

10. Changes to these Terms

We may amend these Terms where this is necessary to reflect a change in the law or in case law, a further development of the platform, or to remedy a disturbance of the contractual balance, and where doing so does not unreasonably disadvantage you.

We will notify you of the change in text form at least six weeks before it is intended to take effect, drawing attention to the change, to your right to object and to the consequences of remaining silent. If you do not object before the change takes effect, the change is deemed accepted. If you do object, the contract for use continues on the existing terms; in that case we may terminate it with 30 days' notice.

Transport contracts already concluded are not affected by any change to these Terms.

11. Dispute resolution, applicable law and contact

If you experience any problems, please contact us first. We endeavour to resolve concerns promptly and amicably. If your concern relates to the performance of the move, please also contact the moving company directly so that statutory notification deadlines are met.

Information on participation in consumer dispute resolution procedures is set out in the Legal Notice (Impressum).

German law applies. If you are a consumer resident in the European Union, the mandatory consumer protection provisions of your country of residence remain unaffected.

Should any provision of these Terms be or become invalid, the validity of the remaining provisions remains unaffected; the statutory rules apply in place of the invalid provision.

The German version of these Terms is authoritative. Translations are provided for information purposes.

MoveDeal UG (haftungsbeschränkt), Breslauerstr. 3, 80809 Munich, Germany. Managing director: not yet available. Email: contact@movedeal.app. Further details are set out in the Legal Notice (Impressum).