Report problems quickly:
**When to Report:**
- Damaged items
- Delayed delivery
- Service issues
- Safety concerns
- Payment problems
**How to Report:**
1. Go to Dashboard > Disputes
2. Click "Report Issue"
3. Select move
4. Describe problem
5. Submit report
**Information Needed:**
- Move details
- Problem description
- Photos if applicable
- Timeline
- Desired resolution
**Response Time:**
- Immediate acknowledgment
- Review within 24 hours
- Investigation started
- Regular updates
- Resolution timeline
**Follow Up:**
- Check status regularly
- Respond to questions
- Provide additional info
- Stay in communication
- Work toward resolution
Back to Problems & Disputes
Problems & Disputes
Reporting a Problem
How to report issues with your move
5 min read
Last updated: 12/19/2025
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