Problems & Disputes

Report problems quickly: **When to Report:** - Damaged items - Delayed delivery - Service issues - Safety concerns - Payment problems **How to Report:** 1. Go to Dashboard > Disputes 2. Click "Repor...

File a dispute when needed: **When to File:** - Unresolved issues - Significant problems - Service not as promised - Payment disputes - Safety concerns **Dispute Process:** 1. Attempt resolution fir...

Handle damage claims properly: **Immediate Actions:** - Document damage immediately - Take photos/videos - Note all damaged items - Don't sign completion until reviewed - Report to mover **Documenta...

Address delivery delays: **Understanding Delays:** - Weather conditions - Traffic issues - Unforeseen circumstances - Communication breakdown - Planning issues **What to Do:** - Contact mover immedi...

Report service quality issues: **Service Issues:** - Unprofessional conduct - Poor handling - Rude behavior - Incomplete service - Safety concerns **Documentation:** - Detailed description - Witness...

Resolve payment disputes: **Common Issues:** - Overcharging - Hidden fees - Service not provided - Billing errors - Refund requests **Steps to Resolve:** 1. Review invoice 2. Compare to agreement 3....

Fair dispute resolution: **Process Steps:** 1. Dispute filed 2. Initial review 3. Investigation 4. Both parties contacted 5. Resolution determined **Investigation:** - Review all evidence - Contact ...

Prevent disputes proactively: **Clear Communication:** - Detailed move requests - Ask questions - Confirm details - Regular updates - Professional tone **Documentation:** - Written agreements - Phot...

File insurance claims properly: **When to File:** - Significant damage - Lost items - Theft - Accidents - Covered incidents **Required Information:** - Detailed description - Photos/videos - Value e...

Mediation for complex disputes: **What is Mediation:** - Neutral third party - Facilitated discussion - Voluntary process - Confidential - Cost-effective **When to Use:** - Complex disputes - Both p...

Know your rights: **Consumer Rights:** - Fair treatment - Accurate information - Quality service - Safe handling - Proper compensation **Contract Rights:** - Written agreement - Clear terms - Fair c...

Report safety concerns immediately: **Safety Issues:** - Unsafe practices - Equipment problems - Worker behavior - Vehicle issues - Property damage **Immediate Actions:** - Stop unsafe activity - Do...

Escalate when needed: **When to Escalate:** - No response - Unresolved issue - Serious problem - Safety concern - Legal matter **Escalation Levels:** 1. Initial support 2. Supervisor review 3. Manag...

Get help when needed: **MoveDeal Support:** - 24/7 support available - Dispute resolution team - Mediation services - Fair process - Quick response **Contact Methods:** - Live chat - Email support -...