Escalate when needed:
**When to Escalate:**
- No response
- Unresolved issue
- Serious problem
- Safety concern
- Legal matter
**Escalation Levels:**
1. Initial support
2. Supervisor review
3. Management involvement
4. Executive escalation
5. External resources
**How to Escalate:**
- Request escalation
- Provide details
- Explain urgency
- Document attempts
- Follow process
**What to Provide:**
- Issue summary
- Previous attempts
- Documentation
- Desired outcome
- Urgency level
**Timeline:**
- Immediate for safety
- 24 hours for urgent
- 48 hours for standard
- Regular updates
- Resolution focus
Back to Problems & Disputes
Problems & Disputes
Escalation Process
When and how to escalate issues
5 min read
Last updated: 12/19/2025
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